Overview
Due to the nature of our items being custom made to order we are unable to offer refunds or returns unless there is a quality issue with your item. Within 72 hours of delivery confirmation reach out to us with your issue and we will do our best to resolve the issue or allow for a return of your item with refund. You must reach out prior to returning the item and all returns must be sent at your expense. Once items are returned a refund minus shipping will be issued via the original payment method.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Shipping returns
To return your product, you should mail your product to:
Litho Treasures
21797 W 177th St.
Olathe, KS 66062
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@lithotreasures.com for questions related to refunds and returns.